Returns/Exchanges

If you are not satisfied with your order and meet the criteria below, please email sales@alleia.co.nz with your order number and reason for return/exchange.

REFUND & EXCHANGE CRITERIA:

- You have 14 days to request a refund or exchange.
- Your item must be unused/unworn and in the same condition that you received it.
- Your item must be in its original packaging.
- Refunds and exchanges are not offered on sale items.
- Postage costs associated with returns and exchanges are the responsibility of the customer, and shipping costs are non-refundable.
- If your exchange is approved, it will be sent within two working days of receipt of the returned item and once return postage has been paid. Please note that there may be a longer wait time if the desired item is not in stock.
- Alleia does not take responsibility for returned items that may be lost or damaged during return shipping.

Alleia reserves the right to deny refunds & exchanges in the following cases:

-Earrings for hygienic regulations, no exceptions can be made.
- The return/exchange is requested outside of the 14-day period from the item's receipt.
- The return/exchange item is not returned within 48 hours of the return authorization being provided via email.

- The return/exchange item is returned without authorization.
- The return/exchange item is not delivered to the address nominated by Alleia.
- The return/exchange item is received without all original packaging.
- The return/exchange item is damaged or unsellable in any way upon receipt.

- The return/exchange item is Finale sale items and Sample sale items.


Should an exchange or refund be rejected for the above reasons, you will be contacted via email detailing the breach of your exchange. The cost of returning the original item will be the responsibility of the customer.

FAULTS:
Whilst we hope this never happens, if you receive a damaged or faulty item please email us at sales@alleia.co.nz

At Alleia we want you to feel confident and comfortable in every purchase. To ensure you find the perfect fit, please refer to our size guide below.

If you have any uncertainties or need additional guidance regarding our sizes and measurements, please don't hesitate to reach out. Feel free to contact us, and we'll ensure you find the perfect fit.

  • RING SIZE GUIDE

    MEASURE YOUR FINGER

    1. Cut a narrow strip of paper and wrap it comfortably around your intended finger.

    2. Mark with a pen where the paper overlaps.

    3. Measure the circumference of your intended finger and match it to the circumference column in the below size chart.

    4. We recommend ordering the larger sizes if it falls between two size.

    5. Hot and cold hands might affect your sizing.

    1. Cut a narrow strip of paper and wrap it comfortably around your intended finger.

    2. Mark with a pen where the paper overlaps.

    3. Measure the circumference of your intended finger and match it to the circumference column in the below size chart.

    4. We recommend ordering the larger sizes if it falls between two size.

    5. Hot and cold hands might affect your sizing.

    1. Cut a narrow strip of paper and wrap it comfortably around your intended finger.

    2. Mark with a pen where the paper overlaps.

    3. Measure the circumference of your intended finger and match it to the circumference column in the below size chart.

    4. We recommend ordering the larger sizes if it falls between two size.

    5. Hot and cold hands might affect your sizing.

  • NECKLACE SIZE GUIDE

    CHECK THE LENGTH

    Our chains and necklaces lengths are on the product page. Most of them are adjustable, with extender links that can be used to fasten in multiple positions to create shortened or longer chains for your preferred look.

  • BRACELET SIZE GUIDE

    MEASURUE YOUR WRIST

    1. Wrap a strip of paper around your wrist where you would like to wear the new bracelet.

    2. Measure at a comfortable tension with a ruler to find your circumference.

    3. Sizing up if you enjoy a looser fit or sizing down if you prefer a more snug style.